Like previous comments, i am still waiting on a refund. Ordered the dress at the beginning of March, received it quickly however it was damaged at various parts. I paid to return it for a replacement. Didn't hear anythin for 2 weeks. Emailed to cancel dress as I no longer needed it just as they sent it again. Dress arrived and it was the exact dress I had just returned, all the same bits were damaged. Eventually spoke to someone on the phone last Tuesday and it was agreed that I would get a refund. I'm still waiting on refund and have emailed again lookin for an update. Surprise surprise no email back. Will be seeking advice from trading standards. Would not recommend this company to anyone.