“Please avoid this company the items they advertise look nothing like what is sent to you. I was bit disappointed and asked for a refund after a few communications. I’ve heard nothing since basically I have two jumpers I will never wear and would never recommend this company. I wish I had read more reviews on this company as everyone seems to have Encountered the same problem that I have unhappy with the item that they’ve received unable to get a refund and return”
“Definetely a scam.
I bought a jacket from this site based on an Instagram ad. The pictures and offer seemed reasonable, however when the item arrived it was of very poor quality and significantly smaller than advertised. That's when the problems started. Despite the returns policy, the reality is they don't really accept returns.
They put multiple obstacles in the way.
They only have a single office in China - for all of their purchases. There's nothing wrong with that at all BUT all returns have to be returned there, at your own expense. If it's lost it's your liability. If they decide the return is invalid, it's your liability.
Returning the item can cost anywhere between £20 and £60 and still there's no gaurantee that you'll get your money back.
I've given up any chance of getting my money back”
“Absolutely horrific item sent. Clearly a complete scam. I never usually trust these sites and now wish I hadn’t. Arrived after three weeks not even in a box and absolutely batters. Made of the cheapest material ever. As some one else said that are so poor I wouldn’t even give to a charity shop. Now let’s see if I can get my money back. DO NOT BUY FROM THESE TOTAL SCAM COMPANY!!!”
“Jones London- I bought a pair of what looked like very nice shoes. £31.00
When they finally arrived they are very stiff, narrow and sharp far too tight to put your feet into. TERRIBLE COMPANY!! WEBSITE IS FALSE.
DO NOT BUY ANYTHING!!”
“Entirely horrendous company, I'm glad that they have gone into administration.
I am a previous employee who (much like many of the other members of staff) received threats, sexist and harassive comments within days of working there, and I am owed thousands in wages.
I actually had to go in in person and record the conversation to be paid some of the money back, and they ignored signed for solicitors letters.
He's a crook, and so many of us felt so uncomfortable working there, I'm sorry those of you who won't get your refunds.”
“They took months to refund me. When I eventually received the refund I also had a fraud of a few hundred pounds taken from the account I used to pay them. It appears a Barclays Pingit account was set up in order to transfer the money to. Might be a coincidence but as I only used this particular account online this once, might not be!”
“I too am a former employee, and can agree the owner Roger Jones treated his staff very poorly, and used to talk in a rude and sexist manner to many of the staff. They were very much aware that they were withholding money for returns. I am also owed wages. I am glad to see they are gone.”
“I have just had a look at their filings for Companies House and it looks highly unlikely the company would ever be coming back (in its old form) since it's gone into liquidation.
You'll either have to contact your bank (since with credit and some debit cards) you'll have insurance on transactions (companies pay a premium or a charge to be able to use card payments on their merchant/business accounts with a bank), Paypal might be easier (it's why I always pay using Paypal whenever/where ever possible).
Liquidation means they have to sell their assets to cover the debt to the creditors and pay them back, so if you claimed a refund using Paypal it would likely be considered just another debt to them they'll have to pay off (but not to you to Paypal) or in your banks case a debt to them.
They'll now be trying to sell their assets off to cover how much they owed.”
“I am a former employee, the company treats its staff very badly. The owner Roger Jones is very abusive and aggressive and he did not pay me my wages, he still owes me £800
I'm not surprised they went into liquidation”
“I've got so many of their dresses and I was always sure to get complimented on them. Such a shame about the administration. I was waiting for a refund too. But more upset at the loss of this great brand. They would often hand deliver the dresses as I was fairly close to the factory. Maybe it was due to a problem with advertising?! Whenever I did return something to the company it would take ages to get a refund. I'll miss those dresses.”
“I'm very sad to hear that the company has gone into to administration. I bought wholesale from them and my wardrobe is full of their gorgeous unique dresses. Perfect for us petite girls who like short dresses to show of our legs and actually fit us. I hope they make a come back somehow.”
“I have ordered many dresses from this company and their customer service has always been amazing and quick to reply. I now need a new dress for midsummer but it looks like they wont be producing anymore of those wonderful dresses =( I am sad that people are writing like this about Jones and Jones Fashion, they dont deserve it and I am sure this isnt intentional. Thank you for all the amazing pieces I've worn and I hope I see your creations in the future”
“I have ordered many dresses from this company and their customer service has always been amazing and quick to reply. I now need a new dress for midsummer but it looks like they wont be producing anymore of those wonderful dresses =( I am sad that people are writing like this about Jones and Jones Fashion, they dont deserve it and I am sure this isnt intentional. Thank you for all the amazing pieces I've worn and I hope I see your creations in the future”
“Oh dear, looks like this company has gone into administration. :(
I ordered a dress in December it was returned to them in December but I have only just noticed I never got a refund! Thank goodness i paid via PayPal. They will refund within 10 days regardless of if (Jones & Jones) acknowledge the return. Always send returns tracked people so you have proof!”
“As long as you have evidence of return e.g. Email, post office signed for receipt your bank should be able to claim through CHARGEBACK. I had email confirmation of J&J receiving my return which was enough for my MasterCard provider to proceed with this for me. May take a while but worth trying rather than losing the money. If your purchase is on credit card and over £100 there is also SECTION 75 protection. There is plenty of information available on the Internet about both of these e.g. http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback”
“I ordered two dresses before Christmas for my daughter. We sent one back and after sending emails and trying to phone am still waiting for refund. I would never order from this company again. They didn't even acknowledge they received the returned dress. This is very bad customer service. Are they still trading cos I can't access their website.”
