Exact same as everyone else. Bought a dress 13th March and sent it back the day it arrived (incidentally, had to chase that up as it was 9 days after ordering and still no dress). Dress was poorly made, cheap fabric, threads hanging off it and looked heinous so I sent it back the day I got it. Still waiting on a refund. I sent it 2nd Class Signed for so knew it had arrived 29th March and they changed my returns status to received on 4th April however, just shy of ANOTHER month later and still no refund. Have sent 3 emails now to no response so going to have to try another more aggressive tactic to ensure I get a refund. At £80 for the dress not to mention the postage it has been a very costly endeavour. It's no wonder Topshop don't stock them anymore. Probably got sick of their awful management and customer service not to mention poor quality garments!