Same experience as other customers. I ordered one of their dresses from Next for a weekend away, but after finding it did not, fit the only place they had the size up was on the Jones and Jones website. The one I received from the company was of poor quality, and the sizing is completely wrong. After returning my dress with 1st class recorded delivery, and hounding them with emails I was told I would have received my refund by the 26th July. I spoke with them on the 6th after they received my dress back and the woman admitted to me they were terrible with customer service. On the 25th I emailed asking if they were in the process of refunding me, however got no replies to emails, (I emailed 4 different addresses), Facebook messages, tweets and nobody was answering their office phone. When I finally got in contact yesterday morning, the lady on the phone had no idea what to say. She advised me my refund had already been processed, and that it should appear in my bank within the next 1-2 days. I requested a screenshot to prove payment, which I was promised, however then they went back to ignoring me. I received an email at 10:00pm last night saying my refund had been done, then was sent the screenshot. The screenshot showed that I was refunded at 10:02pm last night, therefore the lady on the phone had lied to me. I started a dispute with my bank yesterday, and am sick and tired on this company! I would recommend you do not use, as you will only get your money back if you pester them 24/7.