I bought a pair of Ecco shoes and when I came to wear them for the first time found that they were faulty Customer service told me to return them and that they would send out/email a returns note. THEY NEVER DID, EVEN AFTER 2 MORE REQUESTS I FOUND THE ORIGINAL RETURNS NOTE, SENT THEM BACK, THEN NOTHING MORE CONTACT WITH CUSTOMER SERVICES, THEY DONT WANT TO KNOW They now have the shoes I paid for and I have NOTHING I wish that I had read the other reviews. I would then have never ordered from this Company who have defrauded me You do NOT get refunds from this Company