Been buying shoes from them for years. Always had quality shoes with zero complaints. However, I purchased some boots that only lasted 1 month before the sole wore out. I only wear them for work and I am office based. So, with this I contacted them and it’s been an up hill battle to get them to discuss things with me. I calculated that I had 20 days of wear from a £90 pair of what looked like hard wearing boots. They asked me to take them into a store and they would be sent off for inspection. I left the boots with the store. 2 days later, I receive an email to say the store managers decision was final and they apologised that I didn’t get the answer I wanted. Slightly confused as to why they took the boots from me and haven’t returned them. Discussed by the way they would treat a customer who has purchased over 50+ shoes from them. Date