Overall, not a very good experience. The one star is for the jewellery which is okay, the loss of the four stars is for Joshua James itself. When I ordered it went through some external 3rd party payment company called Klarna which I didn’t asked for and wasn’t happy about to use and took a long time to set up an account with them. Then the product took a long time to arrive with no confirmation from Joshua James and then when products finally arrived the bracelet was thrown into a jiffy bag, the charm was stapled in a small plastic bag to a receipt and not in its appropriate packaging which was also just throw in the bag…why? And then no instructions on how to fit the charm. I had to use YouTube (FYI - extremely difficult to attach - took 30mins). If Do you like this jewellery maybe stay clear and find a shop that sells it and can help you personally.