I ordered 3 items from Joshua James on 06/02/2021 - 1 was a Valentine Gift. I received 2 items 4 days later The payment for all 3 items were taken from my account but I did not receive the main gift. I e-mailed JJ to tell them it was a Valentines gift but it took a further 3 e-mails before I received a e-mail to say my 3rd item had been dispatched for delivery - no apology I eventually received the gift on 16/02/2021! Very poor customer service!!! If you buying a special gift - for a special time be prepared to be disappointed - I have seen items I would like to buy from JJ but will now look else where as JJ does not care for customers