Ordered this item on the 10th of December for my wifes Christmas. On the my account page it says current status: order completed 11th December. I have emailed yourselves several times about this and was told I would have to wait 14 days. Thats great thanks very much!! It is now the 21st and still not arrived, 14 days takes me to christmas day. I will message you then and tell you my carefully selected gift which was ordered in plenty of time is ruined thank you very much joshua james. Your service is VERY POOR and does not even compare to any of your rivals.