Ordered a nomination watch for my wife birthday. Received 2 charms and a bracelet addressed to someone else. No great problem you say, just phone and have the problem remedied. No, you can't phone them, have to email. Emailed and a week later received an email asking me to send a photo of the items delivered. WHY??? Sent photo and waited. Watch arrived late for birthday. Dreadful customer care!!! In each email I sent I asked company to phone to no avail. How can they expect anyone to trust a company who can't pack correct item in the correct envelope and who don't accept telephone calls when they screw up. Birthday present very late and wife disappointed. Suffice to say I won't be using this company again.