Very disappointed and wouldn't give them any stars if I had the choice. Ordered a Christmas present on the 3rd December thinking that I had plenty of time to get it delivered and on the 11th December I wrote expressing my concerns. Had a reply saying that I had to wait 14 days before they would do anything. As we were receiving mail regularly and I had checked with the sorting office and our postman. There were no delays. On the 17th Dec I was told I would have to wait until the end of the week before I could do anything. After having to buy another present (not the one she had set her heart on!) so that I didn't disappoint her. On the 23rd I wrote asking for a refund this was done with no explanation. I honestly do not think that this was dispatched! It's now the day after Christmas and I'm trying to find the same ring on other websites only to discover that the size I want is sold out!!!! Thank for Joshua James for an absolutely appalling service. Would never recommend them to anyone!! Disappointment all round!!