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Jo Herschell
Terrible company to deal with. Ordered 2 items 19 days ago with 1-2 days delivery ... When we're not received emailed twice, both ignored! I wrote on their Facebook group in desperation and someone emailed me to say the items would be in stock that day and I would receive them by the my mother's 60th Birthday! Guess what no items! Again my emails were ignored until I write my issue in Facebook and then I get an email saying that items were sent on 8th (4 days later than I was told) and it could take up yo 14 days and that despite it saying 1-2 days, it wasn't really as they use Royal Mail for orders under £100 (mine was nearly £60). Staff were rude and unhelpful, I had asked to cancel my order or change my items days ago so I could get something in stock (despite the fact they didn't tell me it was out of stock when ordering) but they wouldn't allow me. So now my mums 60th has come and no presents, the company has refused to help, compensate or cancel my order. They she lied about dispatching, misled about delivery, been rude and unhelpful. I'm devastated as an only child not having a gift to give my mum today.
10 years ago
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Joshua James has a 4.7 average rating from 21,754 reviews