I have always been pleased with your service in the past, however this time I placed an order for 2 charms. One arrived within 2 days...great! There was a note inside to say the other would follow, but no indication as to when and no email communication. It has now been over 1 week since the delivery of the 1st charm and nothing! I have emailed but was just told that the supplier had run out and it would be atleast another week, I am now late providing this charm as a gift, and byt the time I receive it it will be over 2 weeks late. I am obviously very disappointed. Melissa