I’ve been a customer of yours for a year now and bought plenty from you. I purchase a personalised charm Boxing Day this year and was told it would take 3-5days to be dispatched. I then contacted customer services again as the item was still saying waiting for dispatched, to be told the charm still hadn’t be personalised and that the charm won’t be dispatched until the end of next week! Not only am I understanding of the busy period and bank holidays. Not once was i informed of this, I had to chase. This charm as you’ll see is for a big birthday, that has now passed a week ago !