I was sent what looked like second hand Nomination charms, which I purchased as Christmas presents. Out of the 6 charms I ordered 2 of them were dirty looking, scratched and tarnished. I tried contacting Joshua James on numerous occasions via telephone and email....to be left on hold for nearly 50 minutes which I hung up as I was sick of waiting. I left a coo of voicemails for them to return my call, they never did. This is not the first time I have been sent shoddy Nomination charms from this company. I thought the first time was z one off and gave them benefit of doubt. How wrong was I. I spent over £140 on charms. The least they could do is send out items that are not damaged. In other words items which are in perfect condition. I will never order from Joshua James again. I ended up having to get the items professionally cleaned and polished at extra cost as they were gifts...saying Joshua James has refused to return any of my calls or emails. I find their behaviour disgusting.