II ordered 2 Pandora silver charms which were shipped in a jiffy bag, but the cardboard gift bags and the gift bag itself were damaged in transit due to them being packed in a jiffy bag, they had been bent and crushed by Royal Mail. A jiffy bag is very poor protection for the goods. I also ordered some Pandora goods for Christmas and one was out of stock but I was sent an email stating it would be back in stock again in January, I decided that would be ok as I could use it as a Valentines Day gift, I had to chase up the item as you failed to be proactive in contacting me. I was still informed by Sarah that it was out of stock with no date given for its return to stock, I requested a refund but felt the communication sent was very lacking in customer care. (The bag charm is still out of stock with our supplier at the moment They are trying to get this item back into stock as soon as possible We do apologise about the delay on your order). Sarah, That tells me nothing at all really as ASAP could be days, weeks or months therefore please arrange to have the £35 credited back to my card and confirm when this has been done. As the customer I should not be chasing up my order Joshua James should be proactive and keep me informed of its status, can't honestly say I am impressed with your Customer Service particularly given the current economic climate which continues to affect all forms of retailing, you didn’t even address me by my name on your email, that alone speaks volumes. Kind Regards John Can’t see where customer care was shown to me. John