Paid for next day delivery and my order took over a week to get to me. Was not impressed at all since the item was a gift. I contacted Joshua James twice and received nothing back - very poor customer service in my opinion. The only good thing was I really liked my item when it finally got to me. However received an email today saying "If you weren't happy with our service please let us know straight away - just reply to this email. If you are happy with our service, we'd be very grateful if you could leave us a quick review at: Joshua James page on Reviews.co.uk". I would reply to your email but you haven't replied to my last two so I thought I would put my review on the website to keep other people aware of the problem I have had.