I've bought a few things from Joshua James and overall I was really happy. I especially like the loyalty rewards system they have which I find very generous but I ordered an Amber Nomination classic charm which wasn't very nice so I sent it back. The customer service department was very helpful and promised to refund my postage and packaging, which they have yet to do. They sent me another Amber charm, which again is not what I was expecting. It looks nothing like it does in the picture on their website. It is more like garnet than amber, it's very red opposed to a fiery orange/brown colour. I would be reluctant to buy another Nomination stone charm from them but I would buy Nomination charms without the stones and also Pandora. I think my complaint is more a supplier complaint. Nomination's themselves need to be more consistent.