First and last time I will buy from Joshua James. After buying a nomination bracelet and 4 nomination charms for part of my wife's Christmas present, 2 of the 4 charms had been glued on obviously wonky. Although Joshua James were quick to respond to my email they informed me that all Nomination charms are handmade and are not always perfectly centred on the link, the designs are hand placed on to the link therefore they will not always be central. Although I could return the charms they would not be deemed as faulty therefore I had to pay £7.50 to send them back to get a refund. I felt rather ripped off by this, I'm no expert but surely most jewellery is handmade? It was embarrassing giving jewellery that looked poor and clearly wonky to a loved one on Christmas day. I ended up buying new charms from a Nomination stall in town and I'd advise everyone to do the same.