It's taken nearly 2 weeks for the nomination bracelet and charms to be delivered, It took 3 days for someone to answer the phone and they never reply to emails! When I eventually got through I was told one of the charms was out of stocks (they never contacted me to tell me this!) i had to pick another charm and it eventually arrived, however the bracelet hasn't been put together and the charms not added to the bracelet so I'm going to have to find a store to ask them to do it for me as it's extremely difficult without the tool, the gift box also has a flap missing so doesn't close and their is no ribbon or gift bag which you receive when buying from other suppliers. Not impressed!