Items ordered 23rd oct 16 - still not received !! Company not answering phone - I have raised a dispute with my credit card company as I have no faith that my order will arrive - some of items were for Xmas presents - do not buy from this company - I have had stuff from them before - but something seriously has gone wrong this time and I am very suspicious - they not answering the phone or replying to emails !!! will have to get replacement nomination charms elsewhere now and more expense as I will have to wait for my original money back from my credit card ! very disappointed - website still trading by the looks of it but DONT order anything ! you have been warned !!