I like many others have had a less than acceptable experience. I have on several occasions before used Joshua James and have always had excellent service, however on this occasion I hadn't received anything after 7 days so tried to contact them. This was fruitless as they didn't respond to email or answer the phone. Only after this had I seen the negative comments. It was only after escalating this with PayPal did I receive a response and confirmation that my charm had been dispatched. Whilst this did arrive I am conscious that others have not been so lucky. My advise would be to escalate through PayPal as their email / phone support is next to useless. I am hopeful that they will be able to work through any issues they have.