I have used Joshua James several times in the past and have always received excellent service. I believe there may be a period of transition occurring with the company as things have changed. Generally communication was a lot a better before and items that were in stock were dispatched almost immediately. Now items appear to be in stock at the time of placing the order but you may get a notification email to say items now need to be ordered once you have placed your order....hmmmm, frustrating and worrying, given that some of the reviews are less than favourable. However, I placed my order and took advantage of the recent Black Friday promotion, all of my order arrived approx 2 weeks after placing the order; I had been informed by email this would be the case and was assured the items would arrive before Christmas. All of the order arrived in one go, as hoped for the quality of items was excellent, DPD was used to courier with an email notification of tracking and delivery time window. My advice might be to continue using but "buyer beware." Joshua James, listen to your customers, without us you have no business.