I ordered a nomination charm at the beginning of December in plenty of time for xmas. The next day I got a email notification saying it was despatched (all good so far), 3 days after ordering my package turned up. I opened it to find a charm that was similar to the one I ordered but not the one I ordered. They had charged me for the one I ordered but sent one that was £10 cheaper. I immediately phoned, the lady on the phone was very difficult to talk and not helpful at all and just said return it and they will send the correct one. I returned it Special delivery next day at a cost of £6.45 to me. It arrived the next day at 10.13 am as I tracked it. 4 days past and I heard nothing! I rang, got the same woman, had to explain it all again and all she said was have I had a email confirmation. I hadn't, so she said "well I have a pile of return parcels to deal with you know!" In an abrupt tone. I explained this was a Christmas present and not my fault, they sent the wrong one. She said she would deal with it if I emailed them. So I sat and wrote and email. 4 days later, still had nothing, no emails or phone calls. So I rang, got the same woman again. Had to explain the whole thing again to her. Eventually she put me on hold, then came back on and said, they couldn't send it out coz it's not in stock! She said it would be in stock that afternoon so it would be sent out. 2 more days later and nothing! No contact whatsoever. I again rang and ended up speaking to the same woman who yet again seemed to play dumb and not know anything about it. After explaining yet again, and being told the same things as previous and also then being placed on hold again. I was eventually told the charm was out of stock and I would just have to wait! I gave up and demanded a refund, went to my local nomination supplier (Barry Bott), got the same charm for the same price! Absolutely no customer service, this isn't the first time I have had problems with Joshua James and this time I have learnt my lesson