Wouldn't even give this company one star. Shocking customer service when and if you can finally get in contact with them. I returned a faulty product which they claim has not been received (yes my fault in the Xmas rush to not send it back recorded delivery!) But the product shouldn't have been faulty in the first place and I was panicking I wouldn't get it back in time for Xmas as I had already waited over its given delivery date! No one ever answers the phone and you are lucky to get an email responded to in less than 5 days. I ended up buying another charm and am still £20 down due to a dud product! Think carefully before buying from this site!!