Very disappointed with not just poor customer service but no customer service at all! Sent a query in regards to the item ordered however 19 days later still no answer!! I ordered a links of London bracelet which according to the website is supplied in official packaging, this is not the case. The gold and diamond bracelet came in a plastic bag inside a Josula James cardboard box. Very misleading and inaccurate website. No attempt has been made to date to offer an answer or solution to my query. Very disappointing! It would appear that you have to sacrifice service to save a few pounds!