I've always purchased gift vouchers from Joshua James and find them a great company. However recently when trying to purchase the gift vouchers(which I've always bought as e vouchers), they've changed their system so now if buying a gift voucher, all you get is a code. The only thing to print off is a single typed line with a code. Not the best gift presentation. So, sadly I cancelled my order and from chatting to them, they don't do postal vouchers either. I was told they would see if there something they could send out. So the only way I can now purchase from them is if I know the exact item my family members want. Such a shame. I'm not knocking JJ as a jeweller, simply their technology which may be good for them but is not customer friendly.