Ordered 2 nomination charms which were both identified as in stock. One charm arrived quickly with no mention of the second charm although payment was made for them both at the same time. A message was sent to JJ online to query the second charm. An automatic response was received but no actual reply to my query. An email was received 3 days after my query to say that the charm had been despatched so hopefully it will arrive in the next day or so. Communication would have been appreciated to say that you were awaiting stock and would be informed once it was despatched.