The troll bean was lovely when I eventually received it. My reason for giving it the rating of poor is that I ordered it on 10th July and received an email from you on 11th to say it had been despatched 1st Class Royal Mail on you site it suggest 2-3 days delivery. On 19th July I received an eamail asking me to write a revue. As I had not received this item I rang your customer services to ask why I had not received this. I was told it could take up to 14 days and I explained It was a present for my daughters birthday on 21st. She said it would turn up but couldn't chase it until 14 days. I think you should have offered to send me another and then I return the original if/when it arrived. But no she said I could reorder another one and then return the original when it arrived. I did not think this was satisfactory as it was hardly my fault and I would have had to pay twice, so I left it. It actually did arrive on the afternoon of my daughters birthday 21st. She had to wait until the following day to receive it. If I had known this at the outset I would have paid extra for next day delivery. Therefore not good customer service!