I ordered nearly £100 of jewellery and the money was taken from my account. The website was showing all items in stock (and still is) yet I am still waiting for 3 items to be delivered and have been for 12 days now. After a phone call to yourselves I was sent some of my items and was told that the others were out of stock and would be about a week. Not a problem you kindly sent me the items that were in stock as they were a gift for my daughter. I am now trying to find out about my other items and all I get is an engaged tone when I try to ring. In fairness the items I have received are absolutely what we wanted but poor effort on the remainder of my items which like I said I have paid for.