Ordered troll beads paid for them then told not in stock after numerous e mails told item would be dispatched. Once dispatched lost in post! Told would have wait two weeks before they could investigate with royal mail as it usually arrives next day. I know mistakes happen but if you have paid for an item should not have to wait three weeks to find out where it is. Surely items can be tracked in this day and age. I have ordered from them before with no problem. Beware when something goes wrong they simply do not care. Have an excuse for everything. Will never order from them again. Still waiting for response to latest e mail!