I ordered 4 nomination charms and it said 4-6 days for delivery leaving me plenty of time to receive them before my Mums birthday. However I rang two days before her birthday - 7 working days after ordering - and was told two weren't in stock. I asked the lady which ones. I asked if she could please send the two that were in stock so my Mum would have something to open on the day and queried why did the website say 4-6 days - I was told abruptly that it meant 4-6 working days. To which I replied that I knew that and had left plenty of time. She apologised. However it was a different charm that arrived from what she said it would be. Very disappointing - still waiting on the two charms 10 working days later. Will never order from this website again.