I have bought two Swarovski pens, two days after I haven’t received any email comcerning delivery at DHL. When I send a mail to query, I get no response. When I call the company, they said one of them is out of stock! How can you sel a product on your website when the product is out of stock!! After having charged me the money, they say out of stock. I was travelling to another country and couldn’t get same on time. The staffs lack Professionalism and visibility of their products. I always believed that on in China they usurp money, never knew in UK also. Thanks Mauritius