Avoid this company at all costs, no customer services at all, I rang for the past 2 weeks every single day and nobody answered the phone.. I ordered two charms on the 26th November and they haven't arrived yet,my partner's birthday was two days ago and had to buy from another company which they delivered the product in 2 working days!!!!! Shame on you all who work for Joshua jewelery, ripping off people everyday!!! Where's my refund?? How can I even claim a refund?? HELLOOOOOO????