At what point will this company (and trading standards) recognise the phrase "in-stock" and how this company bends the meaning of that phrase. I ordered the item for my elderly disable Mother BECAUSE it was in stock and then paid in good faith-only to receive an email two days later saying it was out of stock. Looking at reviews, it seems this "shop" gets stock in bursts, as the good and poor comments are sometimes chunked together over small time periods. I bought in good faith and should not expect a lottery, luck or poor management to affect my experience or purchase. I now have to spend more on another gift, possibly enter into legal proceedings to get monies back and have to dissapoint someone on Christmas Day. Thanks a lot for adding to the stress levels and flying the flag for yet more sub-standard British service in the retail section.