Awful company! I will never be ordering from them again. Ordered item around two weeks ago, payment was taken, two weeks later item still wasn’t dispatched. I tried calling them and emailing them, no reply. I emailed to tell them I no longer wanted the order and issued a refund through Amazon. Amazon was also completely useless and said ‘we can’t do anything, but send an email to cancel the order’. A few days later after a refund was processed the item was dispatched. If the company actually looked and responded to emails they would know a refund was requested. Three weeks later still haven’t received the item. I’m guessing ‘it’s lost’.