I ordered for Christmas some charms on next day delivery . 5 days later and they still hadn’t arrived . Telephoning them they told me the items weren’t in stock ( although it said they were on the web site) when they eventually arrived (3days before Christmas ) one of items was the wrong one. I spoke to them but they refused to send the correct one until they received the wrong one back. They received this on the 24th December but now getting a refund from them is impossible . I’ve phoned at least 20 times but the phone just rings out . I will never use them again and I’m still waiting for my refund