DO NOT USE JOSHUA JAMES TO PURCHASE NOMINATION CHARMS - THEY ARE EITHER SELLING FACTORY SECONDS OR FAKE ITEMS. PLEASE SEE ATTACHED PICTURE AS WARNING!!!! I have now purchased two nomination charms from Joshua James, both of which I have requested to return. The first item I purchased was incredibly bad quality - rough edges around the charm and not very well finished at all. The second item they have sold me looks nothing like the picture: the heart is a different shape, there are scratches all over the "rose gold" (it is certainly NOT rose gold), and it honestly looks like a cheap knock-off. I have emailed Joshua James three times to complain regarding the heart charm and they are now ignoring my emails and requests for a refund. I have sent the pictures of the items received to Nomination to inform them that Joshua James is either selling incredibly faulty/factory second items, or fake Nomination charms. I will also be contacting trading standards regarding this and the fact that Joshua James are not being forthcoming in giving me a refund. I am absolutely disgusted by how Joshua James have been able to sell these items to me and are now ignoring my emails and requests for a full refund. The items were for my sisters' 30th birthdays (twins) and now I have nothing to give them as I can't afford to purchase anything else until they refund me.