JEWELLERY CLEANING PEN ARRIVED LEAKING. THEY LIED ABOUT HAVING NO MORE IN STOCK TO SEND A REPLACEMENT WHEN THEY ACTUALLY DID BECAUSE IT HAS BEEN IN STOCK ON THE WEBSITE EVERY DAY SINCE. THEY ARE REFUSING REFUND UNLESS I RETURN IT. AS I BOUGHT IT TO TAKE ON HOLIDAY, I HAD TO RUSH ABOUT THE DAY BEFOREHAND TO BUY ANOTHER, LEAVING ME EVEN MORE OUT OF POCKET. WORST CUSTOMER SERVICE EVER. OPENED A CASE THROUGH PAYPAL AND HAD TO UPLOAD TRACKING INFO BY A CERTAIN DATE TO GET MY REFUND BUT UNABLE TO AS I AM ON HOLIDAY. I DON’T SEE WHY YOU WANT IT RETURNING ANYWAY AS IT IS LEAKING AND WHY SHOULD I PAY TO RETURN A FAULTY ITEM. WILL NEVER SHOP WITH YOU AGAIN.