I have used Joshua James many time and ordered nomination charms and bracelets. Unfortunately this time my charm was damaged. As this was a Mother’s Day gift this was dissappointing as I had to send it back before I received a new charm (still not arrived). I’m not the type of person to make complaints and I understand the people responding to my problem we’re just doing their job, however I would expect something back maybe a 5 pound off or something as I am a loyal customer (I have 2 bracelets myself) and spending nearly 30 pound on a 5pence piece charm which i have had to sort out getting changed/cannot gift to my mum is a disappointment.