I purchased two nomination charm same for an email stating that are being despatched within 24 hrs of ordering. Great service I thought then when they arrived one was correct the other wasn't. Spoke with the company to be told return in and then we will send the correct one on Wednesday this being Monday. Phoned today to be told its not in stock and won't be available until next week. Disappointed does not cover my feelings about the charm as it was for a very special day so now the impact has been lost. They are value for money and would rate 5stars if and when they get their stock control and delivery systems sorted