Ordered a silver charm order delivered a few days later the charm found to be the completely wrong one contacted the seller by phone and asked to send me the item I had ordered and prepaid envelope to return incorrect item but I was told that I had to return the item before they would then send the correct item even though it was their mistake. I then had to make a special journey into town to post the item back the correct item was delivered to me three days later I am also out of pocket by three phone calls to the seller Very unlikly to order from them again