Ordered 2 charms, both stating in stock and available for free next day delivery. Only received one, the other they were now awaiting stock. Tried to contact them many times and could not get hold of them, sent off 2-3 emails with no response. Finally got hold of them today on the 06/01/2014 to be told " I was wrong and that it would have displayed on the site at the time that it was out of stock ". I can assure you this is utter rubbish as I would not have ordered it as the charm was a xmas present. Now it states on the site it is out of stock. Overall the customer service received was a joke and I will never order from these people again and I will make sure I can pass on the word at every available time.