The order process is fine. Regrettably, frustratingly and very disappointingly , not for the first time, the bead that arrived was NOTHING like the picture on the web site!! Also my wife was concerned that the bead had no markings/numbers on the inner metal sleeve which we were told by a local jeweller years ago that all Trollbeads should have! I am returning the bead for a full refund, although I am having to incur the cost of postage for a item I would never had purchased had the picture on the web page been accurate. I will not be using Joshua James again.