I was appalled by the service after placing an order of £275 and they refused to give me the next free jewellery box supplied from Pandora because I placed my order the day before, yet the order was sent on the day this offer came out! Because they never agreed to send me the better box, I said I would return the order and I would go to my local pandora in Aylesbury. They never even tried to help or show some initiative so I returned the whole order and they have lost a returning order client where I will give that business to the Pandora store in Aylesbury. I spoke to the Manager, Paul at Aylesbury Pandora, who was very helpful and he agreed to give me two boxes if I placed the order with them as he could not believe the service I got. I will be avoiding Joshua's jewellery on all accounts and lost a client for life!!