I bought a Nomination starter bracelet and two charms for my daughter for her 30th birthday. One of the charms was expensive at £39. On arrival, the charm was tarnished. I contacted Joshua James straight away. They apologized and offered a replacement however it then wouldn't have arrived in time for my daughters birthday so i had no other choice but to purchase a silver cloth and clean the tarnish myself. I did suggest to the employee that it would be better next time, to check the quality of the stock before dispatch to which he agreed.
5 years ago
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