Item still hasn’t arrived, it was a present for a relatives birthday which has now been. Obviously there are issues with deliveries at the moment but all it says is there may be some delays. I have since found out this translates to could have to wait 14 days for delivery. I feel this should have been made more clear when ordering so I could have made informed decision not to risk ordering. I have felt their response has been quite argumentative and responsibility has been deflected away from themselves. I ordered a parcel from the Netherlands that has arrived sooner and several packages from alternative places that have been delivered by Royal Mail within 3 days so not sure why this particular package seems to have taken a week.