I ordered a charm for a friend's birthday a week in advance. Order went through and money taken from my account. It was only when checking with my friend that I realised it hadn't arrived. I rang Joshua James to see what had happened only to be told it was out of stock! Nobody had thought to inform me so I had no chance to order elsewhere. On top of that they had no record of my friend's address for delivery even though it was clearly stated as the delivery address. The customer service manager really couldn't have been less interested. I'm puzzled by all these glowing reviews but perhaps I've just been unlucky. If you want a gift to arrive for a special occasion though I really would think twice before using this company.