Ordered 2 frames first online in January 25th, no sign of delivery even after 3 weeks. The amount of time I have spent on follow up is completely unreasonable. I requested for refund, which is also taking time. The only reason I am happy to give one star is that customer service is constantly willing to help, but with no resolution whatsoever and constantly missing all their ETAs for resolution. ****************************************** Updating the rating to 2 stars since customer care was very helpful to issue a partial refund for one item which could not be delivered. I had to escalate this through PayPal in order to have a resolution of this case.