I had to keep chasing them for date of delivery . Never have me a date . Dress never arrived . They claim it was delivered and signed for . I sent proof i was at work all day till 7pm . I asked for proof of signature (knowing they would not be able to provide it ) true to form they never sent me proof of signature just the courier marking it as delivered . Refused to refund . They kept telling me to claim against the courier . My contract with them.. I paid them not the courier . They paid the courier son they need to make claim with them themselves . Had to rush out and buy new similar dress which I had no time to alter so was pinned to my daughter . Awful and unhelpful company .